At Jecknex.Store, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations in terms of quality, fit, and style. However, if for any reason you are not completely satisfied with your order, please review our return and refund policy below.
Returns Within 30 Days
We accept return requests within 30 days of receiving your order.
To qualify, you must contact us within 7 days of receiving the product.
Our customer support team will review your request and help you with a refund or exchange, depending on your preference.
⚠️ Please note: Returns, exchanges, or refunds requested after 7 days of product delivery will not be accepted.
When contacting us, kindly include:
- Your order number
- A brief description of the issue
- A clear image showing the problem (if applicable)
Fast & Steady Refund
Once your return is approved and you’ve shipped the item back to us, please share the tracking number with our support team.
After receiving and inspecting the returned item, we will process your refund within 3–5 business days.
Refunds will be credited to your original method of payment.
Cancellation Window
If you wish to cancel your order, please send a cancellation request via email within 24 hours of receiving your order confirmation email.
Once your order has been processed or shipped, it cannot be canceled.
Restocking Fee
A restocking fee may apply to returned goods to cover handling, inspection, and repackaging costs.
The fee amount depends on the product type, size, and weight.
Return Shipping Costs
Return or exchange shipping costs are the responsibility of the customer.
While we proudly offer free shipping on most orders, please note that shipping expenses are incurred by us, and these costs are non-refundable in case of returns.
Contact Us
If you have any questions or wish to initiate a return, exchange, or cancellation, please contact our customer support team.Business Name: Jecknex.Store
Email: support@jecknex.store
Phone: +1 520 683 1144
Business Hours: Monday to Saturday | 09:00 AM – 06:00 PM (EST)