1. What payment methods do you accept?
Shopping at Jecknex is simple and secure! We accept all major credit cards, including Visa, MasterCard, American Express, and Discover.
2. Can I modify my order after placing it?
Yes, you can make changes within 24 hours of placing your order. Please contact our customer support team for assistance.
3. How can I view the details of my order?
After you place your order, you’ll receive a confirmation email containing all details — including your order number, purchased items, and delivery information.
4. Do you offer international shipping?
We currently offer free shipping across the United States, excluding P.O. boxes, APOs, FPOs, and DPOs. For international inquiries, please contact us at sales@jecknex.com.
5. Is shipping free within the U.S.?
Yes! We provide free shipping across all U.S. states.
6. Is it safe to shop online at Jecknex?
Absolutely. Your personal data is protected with SSL encryption to ensure a completely secure shopping experience.
7. How long will it take to receive my order?
Here’s our standard order timeline:
- Order Cutoff Time: 12:00 PM (GMT 08:00, PST – Los Angeles)
- Order Handling Time: 2–3 business days (Monday–Saturday)
- Transit Time: 8–9 business days (Monday–Saturday)
8. How will I know if my order has been confirmed?
You’ll receive an email confirmation within minutes of placing your order.
9. What should I do if there’s an issue with my order?
If you face any issues, please reach out to our Customer Service Team. You can also review our Return & Exchange Policy for guidance.
10. How can I track my order?
Once your order is shipped, you’ll receive an email with your tracking number. You can also track your order directly on our website.
11. Can I exchange my order for another item?
Yes, you can exchange your product. Simply contact our customer service team for step-by-step assistance.
12. Who covers the shipping costs for exchanges?
Customers are responsible for the shipping costs associated with exchanges.
13. Can I return an item if I’m not satisfied?
Yes, you can return your order within 30 days of delivery for a full refund.
14. Do you only accept returns for defective products?
No, we accept returns for both defective and non-defective items, as long as they meet our return conditions.
15. Can I return an item if the tag has been removed?
Unfortunately not. Returned items must be unused, in their original condition, and have all tags attached.
16. Do I need to provide proof of damage for defective items?
Yes, please report any faults or damages with photo evidence within 30 days of receiving your order.
17. How do I cancel my order?
Orders can be canceled within 24 hours of purchase. If your order has already been processed, please wait for delivery and then request a return.
18. Are your sizes accurate to the size chart?
Yes, our products are true to size. Please refer to our size chart to find your perfect fit.
19. Do you offer custom sizes?
Custom sizes are available for select suit designs only.
20. Are your size measurements in inches or centimeters?
We provide measurements in both inches and centimeters for your convenience. Refer to our size guide for complete details.
21. What is your return process?
After you contact us, our team will issue a Return Authorization Number (RAN) and guide you through the easy return procedure.
22. What is your return policy?
You can return your order within 30 days of delivery for a full refund, provided it meets our return terms.
23. What is a Return Authorization Number (RAN) and how does it work?
The RAN helps us process your return quickly. Once you receive it, attach it to your return package and send it back to our warehouse.
24. Do I need to pay for return shipping?
Yes, customers are responsible for the cost of return shipping. While we offer free delivery, return courier charges are not covered.
25. How will I receive my refund?
Refunds are processed through your original payment method within 6–7 business days after we receive your return.
26. Do you charge a restocking fee?
No, we do not charge any restocking fees for returned items.
27. Which courier services do you use?
We typically ship orders through FedEx and DHL to ensure safe and timely delivery.
28. Do you have any physical retail stores?
Currently, Jecknex operates exclusively online and does not have any retail outlets.
29. Will I be charged customs or import fees?
We do our best to minimize customs duties by labeling packages appropriately while adhering to your country’s import regulations.